Privacy Policy

Last Updated: March 2026

1. Introduction

Welcome to the Franchise Ordering Portal ("the Portal"). This Privacy Policy explains how [Insert Franchisor Company Name] ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our B2B web application. We are committed to protecting your personal and business information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

As a B2B ordering platform, we collect information necessary to facilitate trade, manage accounts, and sync data with our central enterprise resource planning (ERP) system.

  • Account Data: Name, email address, telephone number, and franchise location details.

  • Financial & Trading Data: Sage Account Codes, order history, live statements, age analysis, and credit limits.

  • System Data: IP addresses, browser types, and timestamp data related to order placement and login activity.

3. How We Use Your Information

We use the data collected strictly for business operations, including:

  • Processing and fulfilling wholesale orders.

  • Syncing live transactional data, stock levels, and pricing with our Sage Evolution ERP system.

  • Managing credit limits and account standing (e.g., placing accounts on hold).

  • Sending automated transactional emails (order confirmations, statements, and system alerts).

  • Facilitating secure online payments.

4. Third-Party Data Sharing

To operate the Portal, we integrate with secure third-party services. We do not sell your data. We share data only with:

  • Our ERP System (Sage Evolution): Order and account data are continuously synchronized with our central database for invoicing and dispatch.

  • Payment Processors (PayGate): When making online payments, your billing details and transaction amounts are securely routed through PayGate. We do not store your credit card numbers or banking PINs on our local servers.

  • Development & Hosting Partners: System administrators and our development team (e.g., Christo Lochenberg Developments) may have access to database logs strictly for maintenance, debugging, and security audits.

5. Data Security & Retention

We use industry-standard security measures, including SSL encryption, secure API bridges, and native database routing, to protect your data. Information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by South African tax laws (SARS) and financial retention regulations.

6. Your Rights (POPIA)

Under POPIA, you have the right to request access to, correction of, or deletion of your personal information, subject to our legal obligations to retain certain financial records. To exercise these rights, contact us at [email protected]