Terms of Service

Last Updated: March 2026

1. Acceptance of Terms

By accessing and using the Franchise Ordering Portal ("the Portal"), you agree to be bound by these Terms of Service. This Portal is strictly for authorized franchisees and representatives of [Insert Franchisor Company Name].

2. Account Access & Security

  • Authorized Use: You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use of your account.

  • Account Suspension: We reserve the right to suspend or terminate portal access if an account is in arrears, exceeds its credit limit, or violates operational agreements. This status is determined by our central Sage Evolution system.

3. Orders, Pricing, and Stock

  • Live Syncing: The Portal acts as an interface for our Sage Evolution ERP. All product availability, stock levels, and assigned price lists are pulled dynamically.

  • Order Commitment: Clicking "Place Order" commits your franchise to the purchase. Once an order generates a valid WEB- reference and is successfully injected into our ERP as a Sales Order, it cannot be altered through the Portal.

  • Discrepancies: In the event of a sync delay or system error, the data reflecting in our central Sage database will be considered the final Source of Truth regarding pricing and stock availability.

4. Payments and Billing

  • Payment Gateway: Online payments are processed securely via PayGate. By utilizing this feature, you agree to PayGate's processing terms.

  • Account Allocation: Payments made through the Portal will be allocated to your Sage account. Processing times may vary, and your "Available Credit" will update once the batch is processed in our ERP.

  • Credit Limits: The Portal will restrict ordering capabilities if your franchise exceeds its allocated credit limit or falls into overdue ageing buckets (e.g., 60+ days), as defined in your franchise agreement.

5. System Availability and Maintenance

While we strive for 100% uptime, the Portal relies on continuous connectivity with our internal databases (the Sage Bridge). We do not guarantee uninterrupted access and will not be liable for any losses or delays caused by scheduled maintenance, API downtime, or server connectivity issues.

6. Limitation of Liability

To the maximum extent permitted by South African law, [Insert Franchisor Company Name] and its software developers shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Portal, including but not limited to lost profits, delayed deliveries, or data corruption.

7. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the Portal following any changes constitutes your acceptance of the revised Terms.

8. Contact Information

For system support or queries regarding these terms, please contact:
Email: [email protected] 
Phone: +27 11 462 4405